THE CONCEPT

CONVERSATIONAL INTELLIGENCE is the key to success in life and business. Its not about how smart you are but how open you are to learn new things. CONVERSATIONAL INTELLIGENCE is an organisation's ability to communicate in ways that create a shared concept of reality. It is the hardwierd ability in all humans to connect, engage and nabigate with others.

THE MODEL:

Author and organisational anthropolohist Judith.E.Glaser was the one who presented a framework for knowing which kind of conversations trigger the lower,more primitive brain and which conversations activate higher level intelligences such as trust, integrity, empathy and good judgement.

LEVEL1 : TRANSACTIONAL

CONVERSATIONS CAN BE CATEGORISED AS "TELL AND ASK" INTERACTIONS DYNAMICS. THERE IS NOT A LOT OF TRUST AND PEOPLE ARE FOCUSSING MORE ON WHAT THEY NEED TO GET FROM EACH OTHER TO CONFORM AND VALIDATE THEIR VIEW OF REALITY.



LEVEL2 : POSITIONAL

THESE CONVERSATIONS ARE CHARACTERISED BY "ADVOCATE AND INQUIRE" INTERACTION DYNAMICS. IN LEVEL2 CONVERSATION I AM ADVOCATING FOR WHAT I WANT AND I AM INQUIRING ABOUT YOUR BELIEFS SO I CAN INFLUENCE YOU TO MY POINT OF VIEW.



LEVEL3 : TRANSFORMATIONAL

TRANSFORMATION CONVERSATIONS ARE MARKED BY "SHARE AND DISCOVER" INTERACTION DYNAMICS.WHEN I SHARE FIRST MY BRAIN RECEIVES A CUE THAT I WILL BE VULNERABLE WITH YOU AND D I WILL OPEN MY INNER THOUGHTSOTHERS IN THE CONVERSATION RECEIVES THE SIGNL THT YOU ARE WILLING O GIVE AND REACT TO IT.

KEY OBJECTIVES​

  • Bridging or closing the gaps between the organisation and employee reality.
  • Yielding improved business results and creating a framework for enhancing relationships and partnerships.
  • Releasing new energy for growth snd transformation.

HOW WE DO IT